The following requirements must be met for returns to be accepted:

• 1. The batch number of the product being returned must match the one listed on the invoice.
• 2. Return must be within 10 business days from the date of delivery.
• 3. Any product that was ordered in error is not eligible for return.
• 4. Requests for returns resulting from changes in prescriptions are not eligible for returns.
• 5. The product being returned must be in its original packaging from the manufacturer, including the original price tags, labels, barcode, and invoice.
• 6. Only completely unopened strips or items may be returned, partially consumed strips or products are not eligible for return.


• Non-Returnable Product Category:
A return will not be accepted under the terms of the HealthnMeds Return Policy for some product categories that are designated as non-returnable on the product page. Below are the specifics of the non-returnable products:

Categories	Type of Products
Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Food & Nutrition	Health Drinks, Health Supplements
Healthcare Devices	Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness	Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
Temperature Controlled and Specialty Medicines	Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of specialty medicines.

• Return Process
• 1. To notify return, please visit www.healthnmeds.com
• 2. Within 72 (seventy-two) working hours of receiving a complaint, the customer service team will investigate the claim made by the consumer.
• 3. HealthnMeds will start the process of collecting the product(s) to be returned once it has been determined that the claim is legitimate and fair.
• 4. The product(s) must be packaged by the customer in the manufacturer's original packaging.
• 5. The refund will be processed within 30 (thirty) days of the reverse pick-up date, if applicable.


• Refund Process
• If the claim in any of the above mentioned situations is determined to be valid, the refund will be given as follows:
• 1. The wallet will be credited for any orders placed with it; and
• 2. Cash on delivery orders will have their money transferred back to their bank accounts.


• Shipping Charges
Estimated shipping charges are calculated as per the distance in KM and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to info@healthnmeds.com.

For any further Refund related information, please write to info@healthnmeds.com.